Geoplan mapping tools provided the engineering company with a set of Operational Field Territories that ensure customer SLAs can be met, whilst engineers are utilised in an efficient manner.
Find out moreA leading Insurance Engineering company operates with c.250 field engineers nationwide, who carry out maintenance inspections and repairs to plant and equipment across over 100,000 customer sites, in line with their insurance contracts.
Work had been allocated to engineers based on historical relationships, and the result was that workload across the engineer base was unbalanced, and in breach of capacity in some cases. Customer SLAs were also being impacted, resulting in delays to scheduled services.
The insurance engineering company required a method of re-allocating workload across their service network, considering the distribution of work, and the location, capacity and skillset of the engineers. Once established, they wanted to be able to maintain a view on the allocation of work, as customer demand and resource availability changed, so that they could continually manage their network accordingly.
The Insurance Engineering company used Geoplan’s mapping system to create, view and manage Engineer Territories:
The system provides the Engineering Insurance company with a set of Operational Field Territories, which ensures customer SLAs can be met, whilst engineers are utilised in an efficient manner. Field Managers now have a way of supporting ongoing queries and operational decision making, and where any network changes are required, the Central Administration team able to make the change in a controlled manner
Hermes opted for a Web-Based Mapping Solution which allows the creation, viewing, organisation and management of courier rounds.
Geoplan mapping and optimisation tools were used to efficiently merge two international parcel courier networks following a corporate acquisition.
The creation of a bespoke Mapping Bridge Tool provided TNT Express with a means of planning and adjusting delivery rounds, using a standardised approach.