We can help optimise your sales workflow in support of a growth or contraction strategy to minimise cost to serve, remove waste and increase return on investment.
We can help you identify the number of sales territories required by right sizing your field force, matching workload to available resource and market demand.
We achieve this by ensuring the right resources are located in the right place to serve customers, with the aim of minimising travel time and maximising customer service and time in call.
We have significant experience in final mile and pickup and delivery network optimisation, serving most market leaders in this sector.
At a strategic level, our focus starts with depot network location and workload distribution, through modelling of national fall to ground data. In depot, we consider daily load balancing and route sequencing, based on demand profile, capacity, driver skill set and feedback.
Our goal is to maximise utilisation, reduce stem and inter-drop times, maximising stops per route, increasing productivity, predictability, efficiency and improving driver adoption and customer service.
Our primary focus in network planning is to determine the most profitable location to open a new facility, guided by a spatial understanding of existing market profile and coverage.
Working through this process we will define discreet dealer coverage or franchise areas, minimising overlap and cannibalisation. Having developed this framework we are able to identify analogue sites and predict performance.
Using this approach, we can also establish whether to keep, re-model, re-locate or close existing sites.
The outcome is a network plan, identifying green field opportunity and transitional roadmap to maximise market penetration.
We can help optimise your merchandising workflow in support of increasing revenue through targeted intervention activity.
Our approach is to create balanced and structured journey plans for predictable merchandising activity, designed to accommodate different call times and frequencies in line with trading periods and promotional activity.
We also accommodate ad-hoc activity to allow your team to react to retailer demands or requirements as they arise.
Our systems facilitate data capture in the field, in support of performance management and compliance of your field team, products and retailers.
We have experience of optimising retail site networks in over 50 countries worldwide.
We start by auditing your current network to understand your existing market coverage and share. The resulting model is used to quantify and segment the market based on customer type, store formats, offers and product profile.
Having established this framework, we work with you to visualise existing and proposed trade areas, zones or catchments which are then given an attractiveness score based on competitors, generators and target customer demographics.
The outcome informs capital investment decisions and payback horizon for the expansion and re-modelling of the network.
Service and maintenance management is shaped by pre-determined dates and cycles, the core goal being to ensure equipment, plant or machinery are checked and certified in line with compliance, performance and safety regulations.
Our core contribution to this process is the optimisation of an appointment call cycle and inspection unit duration that matches engineer capability and availability to the right work type, in line with maintenance due dates.
The outcome is to service the work in the most cost and time efficient manner, whilst retaining the flexibility to accommodate ad-hoc, reactive and emergency work.
