We have over 40 years of experience working with Spatial Database and Mapping solutions and provide our customers with a consistently high level of service.
Contact usWe have over 40 years of experience working with Spatial Database and Mapping solutions and provide our customers with a consistently high level of service.
Contact usOur management systems and processes are to ISO 9001:2000 standards, our software development is effected within TicklT Plus guidelines, to the highest quality standards and our people undergo continuous training and review, to ensure that you receive the best service possible. All supported by a company that is proud to be accredited as an Investor in People Champion.
We’re not perfect, but what we can say is that if anything doesn't go quite according to plan, we have the organisation, systems and procedures necessary to identify and correct the problem; getting things back on track as quickly and efficiently as possible.
We are focussed on our customer's requirements and have a strong commitment to providing a high level of customer service.
We pride ourselves on listening to our customers and responding by delivering high quality solutions supported by a high level of service and support.
A team of dedicated Consultants are available to provide advice and support on the full range of solutions, technical assistance and advice.
We continually monitor the level of customer satisfaction through the following activities:
All information provides feedback to the core processes of the business and drives future product innovation and enhancements. Customer comment regarding service and support is regularly reviewed and relevant action implemented as required.
Customer complaints are dealt with effectively and efficiently and will be escalated to the highest level if required.
Our commitment to quality ensures that we can deliver our business objectives. Our aim is to provide innovative solutions that exceed our customer's expectations, are designed and built to specification and are delivered on time, every time.
We are focussed on the development of our Quality Management Systems in three core areas: Process, Security, People and Environment, to enable us to identify and implement improvement measures throughout the business.
BS EN ISO 9001: 2000: We were formally accredited on 13 August 2002 and hold certificate number FS69051. We operate a Quality Management System which complies with the requirements of BS EN ISO 9001:2000.
TickIT Plus: TicklT Plus is a Software Quality Management Standard built on BS EN ISO 9001:2000 and focuses in depth on the production of software based products. Originally registered on 13th August 2002 and successfully accredited on 7 June 2004 against the TickIT Plus standard, we are part of an "elite group" of only 1,500 companies in the UK to achieve this standard.
ISO27001: Our software and processes comply with ISO 27001, as part of our commitment to meeting the highest standards with regard to information and cyber security.
Cyber Essentials: In addition to ISO 27001, our organisation also certificated and complies with this important government-backed cyber security standard.
Investor in People: We successfully achieved the Investor in People National Standard on 28th March 2002.
We have also been involved in a pioneering initiative to introduce the Leadership and Management Model to UK companies, we achieved full accreditation to this standard on 22nd November 2005. We achieved Gold status in 2010 and IIP Champion in 2011 and are proud to maintain this status.
ISO14001: We are focussed on operating responsibly and constantly review our impact on the environment. We are guided by the principles of ISO14001 to ensure that we maintain high standards in this area.
Geoplan constantly monitors it's performance against key service level indicators. These service levels are designed to ensure efficient and effective delivery of the solution to our customers.
Key measures are as follows:
Geoplan has been thriving for over 40 years and during this time has served and retained customers across a broad spectrum of industry sectors, business sizes and solutions purchased.
The following figures are indicative of the customers served over this period:
Our partners and suppliers have been carefully selected as the industry leaders in their field and therefore suitable for use in mission critical business solutions.
AWS: Cloud infrastructure.
Google: Worldwide background maps and associated APIs.
TomTom: Worldwide road network and road speed data.
Royal Mail: UK address and Postal data.
Office for National Statistics: UK demographic data.
Ordnance Survey: GB address and Postal data, detailed background maps.
